Key Problems to Solve
The University’s 2030 Digital Strategy sets out to solve these key issues, all resulting from our user insight. We will need to iteratively solve them and introduce new foundation digital capabilities including tech, skills, and ways of working up front.
Competitiveness
How do we make the experience the best and most accessible in our peer group?
- We will champion hands on co-creation with users
- We will design journeys from start to finish, across both digital and physical environments and giving options where we can.
- We will create experiences that are personal and value adding.
- We will embed all user groups in teams to solve the problems they have.
- We will use data to understand what’s going on and why.
Governance: Measured initially through customer satisfaction including our NSS results.
Efficiency
How do we enable people to get stuff done?
- We will reduce the number of user touchpoints and make them work for everyone.
- We will make it easy for people to complete an activity, in a way that works for them, whoever or wherever they are.
- We will create data and software tools to help people do their jobs and people to learn.
- We will use data to predict future outcomes and prevent unnecessary activities, as well as to automate.
Governance: Measured initially through touchpoint reduction, automation of processes and creation of shared services.
Competitiveness
How do we make the experience the best and most accessible in our peer group?
- We will champion hands on co-creation with users
- We will design journeys from start to finish, across both digital and physical environments and giving options where we can.
- We will create experiences that are personal and value adding.
- We will embed all user groups in teams to solve the problems they have.
- We will use data to understand what’s going on and why.
Governance: Measured initially through customer satisfaction including our NSS results.
Efficiency
How do we enable people to get stuff done?
- We will reduce the number of user touchpoints and make them work for everyone.
- We will make it easy for people to complete an activity, in a way that works for them, whoever or wherever they are.
- We will create data and software tools to help people do their jobs and people to learn.
- We will use data to predict future outcomes and prevent unnecessary activities, as well as to automate.
Governance: Measured initially through touchpoint reduction, automation of processes and creation of shared services.
Opportunity
How do we generate more value and maximise our reputation?
- We will bring people and brands together to create belonging, collaborate and exchange value.
- We will connect people, especially those who have minority representation, enabling communities to create safe environments for support, societies and subject matter engagement.
- We are at the forefront of the latest digital trends through assessment, experimentation and adoption.
- We will find ways for people to develop digital skills quickly and apply them to real working situations
- We will create ‘shared’ capabilities that multiple parties can make use of and therefore reduce duplication.
Governance: Measured through increased value.
Compliance
