Our Strategic Themes: Capability
This section details how we need to do it.
Experience: What we need to do
1. Become an authority on digital capability, focusing on speed to competency and ready for work.
Why this is important?
We create the best to meet internal and global demand.
What will this look like?
- We will create ‘shared’ capabilities that multiple parties can make use of and therefore reduce duplication.
- We are at the forefront of the latest digital trends through assessment, experimentation and adoption.
- We will find ways for people to develop digital skills quickly and apply them to real working situations.
Top insights
We lack core digital skills in UoE.
Market demand for digital skills as well as work ready candidates.
Don’t practice what we teach.
2. Use agile ways of working, digital skills, and culture across the organisation to help people get stuff done.
Why this is important?
We are set up to deliver the 2030 Strategy; capacity, engagement, flexibility.
What will this look like?
- We will embed all user groups in teams to solve the problems they have.
- We will find ways for people to develop digital skills quickly and apply them to real working situations
- We design the organisation to “build, measure, learn” and champion change. Regular retrospectives and continuous improvement become a part of our DNA.
Top insights
More uncertainty and need for change in sector and beyond.
Our engagement with all our user groups is infrequent and often based on our needs.
Silos common and limited focus on end-to-end outcomes.
Diversity, flexibility is critical in every way.
People requesting digital skills.
3. Data will power everything, and we will be guardians of our users’ data.
Why this is important?
To enable us to have visibility, make timely decisions and find opportunities.
What will this look like?
- We will use data to understand what’s going on and why.
- We will use data to predict future outcomes and prevent unnecessary activities, as well as to automate.
- We will create data and software tools to help people do their jobs and people to learn.
Top insights
Data is not joined up and we don’t have e2e analytics on digital touchpoints.
Depth, frequency and visualisations of data is limited.
Users need and want to control their data.
4. Create reusable digital and data services that integrate with each other – stop ‘magpie systems’. UoE own the user experience and separate it from the ‘systems’.
Why this is important?
The user experience is amazing, easy to change, stable, secure and cost effective.
What will this look like?
- We will design journeys from start to finish, across both digital and physical environments and giving options where we can.
- We will create ‘shared’ capabilities that multiple parties can make use of and therefore reduce duplication.
- We ensure that technology implementation is aligned to a technical strategy.
Top insights
Technology trends show cloud, microservices and more!
5. Championing hands on co-creation with users to create the next iteration of the University.
Why this is important?
Bring people with us to create the best outcomes and reduce waste.
What will this look like?
- We embed all user groups in teams to solve the problems they have.
- We provide opportunities for people to develop their own ideas.
Top insights
We have direct access to all of our user groups.
We already employ students and graduates.
We have a very diverse subject matter expert pool.
We don’t make full use of every user interaction.
Creation of end products with users enables stand out products and experiences.
6. Any brand, or user, could reuse the University of Exeter ‘higher education’ platform.
Why this is important?
We can collaboratively, innovate faster and we can generate more data intelligence.
What will this look like?
- We will create data and software tools to help people do their jobs and people to learn.
- We control access to our user base.
- We champion edtech.
Top insights
Higher Education sector digital capability is low.
Collaboration is key.
Our products and services are needed across education and industry in general.
We have too many destinations and touch-points we need to rationalise and optimise.
Need for hybrid and remote propositions including international.
E2E experience is a critical user need.
Need for hybrid and remote propositions including international.
E2E experience is a critical user need.
We have too many destinations and touch-points we need to rationalise and optimise.
Need for hybrid and remote propositions including international.
E2E experience is a critical user need.